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Case Studies

At Catercall we pride ourselves on delivering the best and most efficient solutions possible. We believe that there is no better way to say this than have our clients say it for us and we always ask our customers for feedback so that we can be sure to continually provide the best service possible. Below are a range of case studies that include a background to our projects as well as testimonials straight from our customers. For further information on any of our projects please don’t hesitate to get in touch.


"Excellent - very pleasant to deal with, credit to the company. Thank You!"

Zizzi - The Strand

"What you have done to resolve the issue is nothing short of first class. I am grateful for your help in turning this problem around. I look forward to working with you in the future and my thanks, once again, for your help. Kind regards"

Richard - Leeds Lodgings

"I would like to say is that Harriet is a real asset to Catercall. I am told that she is brilliant and always dealt with us very professionally and her customer care is excellent."

G4S – Parc Prison

"Just to say a big thank you for the service call that we received yesterday. Very timely and efficient."

Kevin Pickett – Bishopswood Golf Club

"Hi Nick. I just wanted to let you know that your team of engineers, Jennifer and Cheryl in the office are credit to your company. They are all extremely helpful and a pleasure to work with. We are diversifying later this year and will have a second ppm contract for you for some in house catering this time."

Lee Scott – Leeds Castle

“I would like to thank all of the staff at Catercall especially Jason and his apprentice for the timely and professional service they have provided our client BMW with achieving compliance and repairing the onsite catering equipment. The catering staff have been very impressed with the professionalism and dedication of your engineers in servicing and repairing equipment that one of your competitors was unable to diagnose and repair”

Andrew Gardiner - Engie

“I have just telephoned site and spoke with John in the kitchen, he said they could probably fit the parts themselves but Jason said it’s best to get him back there to fit so we know that they are fitted correctly. He also informed me at what excellent customer service skills Jason had so I thought I should pass this information on to you as it is always nice to get a compliment so thank Jason for us.”

Cath Dunn – IMC

"I just wanted to drop you a quick note to say since I have been calling you guys at Catercall for our kitchen equipment repairs etc Here at penta Reading, your senior helpdesk administrator Cheryl Pugh has been outstanding in getting quotes to me asap, chasing around suppliers for things, following up emails and calls etc without fail and answering any info I require regarding the kitchen equipment. She seems to care about her customers so much it is a pleasure dealing with Cheryl when I need things fixed. If I know Cheryl is on the case I can rest easy knowing things will get done."

Andy Clark – Assistant Maintenance Manager – Pentahotel, Reading

"Thanks Girls. We are in a much better place now and the solid tops and burners have all been sorted with spares that I had in stock. Top man by the way..... very pleased with his work & manner. Thanks again."

Graham Soale - Thistle Hotels Royal Horseguards

"Thank you so much for your hard work and support in ensuring the freezer was repaired last night. I really appreciate it ladies, as you saved my bacon big time."

Nike Azeez - Carillion PLC

"Ritchie Catering Equipment use Catercall Engineers as our main sub contracted Catering Engineers. With Catercall we have the confidence that the team they use are knowledgeable and are able to attend swiftly to our customers reactive calls, giving a first class service to our customers. With excellent back up from the office team who swiftly deal with our calls and any required quotes. We would recommend Catercall to anyone."

Jane Hopkins - Director, Ritchie Catering Equipment

"Your Jason has been brilliant today!! He found the problem on the Rational oven was caused by a pipe not having been welded correctly at the back of the oven. He has had to walk in the pouring rain today to go to his van in the Visitors Car Park which is a good 7 minutes' walk from the Kitchen then walk back in the pouring rain. (I know I walk it every day) It is a pain. He found some pipe and he has repaired the oven. I have checked with the Kitchen and they are really pleased as they have all the Rational ovens working plus 3 of the Hobart. He deserves a medal for literally going the extra mile!!!"

Gillian Jones - Parc Prison - G4S Services

"We were very impressed with the service provided and I will be looking to use you again. Thanks again."

Ben Craft - RAF Croughton

" I would like to express my gratitude for Louise's actions today in assisting us in a major emergency where all refrigeration failed on site and she organised a prompt response for a refrigeration engineer and organised a contingency trailer mounted unit for our use, whilst taking numerous phone calls."

Michael Hitchcock - G4S services

"Just a quick note to say that the engineer who attended recently was a breath of fresh air. I can honestly say he was very professional."

Anthony Lyons - Thistle Hotels Manchester

"The engineer was very good and the team was impressed with him"

Gary Shacklady - Thistle Hotels Haydock

"Just a quick note about Catercall. We are all quick to pass comment when things are not going well, but the gent from the above company has already sorted some of the issues we had in the Kitchen (The burners for example not needing parts as we were previously told). He has picked up some other relevant issues which he will pass back I am sure. Just some positive feedback really!"

Richard McKie - Telford whitehouse Hotel

"This is a great improvement on our previous services and it has been commented that your engineers were much more professional, and thorough than previous contractors also. While I’m giving out virtual ‘high fives’ as well, your office staff have all been very diligent and helpful when dealing with our requests. A great start to our working relationship."

Steven Greenall – Norland Managed Services

"Excellent - Great service, he explained and pointed out step by step what he was doing. Extremely polite and well mannered. He sounded really competent and found out the issue within few minutes. Top score!"

Zizzi – Esher

Facts about Catercall


Years in buisness


Satisfied customers


Vans on the road

2 Months ago we said: RT : Another happy client 💪... We visited in Birmingham this morning to collect various pieces of unwanted catering e…